Frequently Asked Questions
Everything you need to know about bringing Eva into your home.
What is the typical shipping timeframe for furniture?
Most in-stock home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-4 weeks depending on your location and the delivery method selected.
Do you offer white-glove delivery and assembly?
Yes, for select large furniture items, we offer a white-glove delivery service which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at the heart of Eva. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For large freight shipments, our delivery partner will contact you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.